Register and login
Q：What email address can I use to register a new account?
A：You can use your enterprise mailbox or school email to register a new account, but personal mailbox is not available.
Q：What is my login ID?
A：The login ID is the email address you used to sign up for your account.
Q：What if I can't remember the email address I used to sign up?
A：If you can't remember the email address you used to sign up, we recommend that you sign up for a new account.
Q：How can I change my information?
- Login your account.
- Click your name.
- Click view/edit full profile.
- You can change your information on the page.
- Click the save changes button at the bottom of the page.
Payment and delivery
Q：What payment methods can you accept?
A：At present, we only support T/T.
Q：What settlement currencies can you accept?
A：USD and RMB.
Q：How long can I receive the reports?
A：We will deliver the reports to your email or the FTP, and you can view the status in the order information.