Register and login
Q:What email address can I use to register a new account?
A:You can use your enterprise mailbox or school email to register a new account, but personal mailbox is not available.
Q:What is my login ID?
A:The login ID is the email address you used to sign up for your account.
Q:What if I can't remember the email address I used to sign up?
A:If you can't remember the email address you used to sign up, we recommend that you sign up for a new account.
Profile information
Q:How can I change my information?
A:
- Login your account.
- Click your name.
- Click view/edit full profile.
- You can change your information on the page.
- Click the save changes button at the bottom of the page.
Payment and delivery
Q:What payment methods can you accept?
A:At present, we only support T/T.
Q:What settlement currencies can you accept?
A:USD and RMB.
Q:How long can I receive the reports?
A:We will deliver the reports to your email or the FTP, and you can view the status in the order information.