Register and login

Q:What email address can I use to register a new account?

A:You can use your enterprise mailbox or school email to register a new account, but personal mailbox is not available.

Q:What is my login ID?

A:The login ID is the email address you used to sign up for your account.

Q:What if I can't remember the email address I used to sign up?

A:If you can't remember the email address you used to sign up, we recommend that you sign up for a new account.

Profile information

Q:How can I change my information?

A:

  • Login your account.
  • Click your name.
  • Click view/edit full profile.
  • You can change your information on the page.
  • Click the save changes button at the bottom of the page.

Payment and delivery

Q:What payment methods can you accept?

A:At present, we only support T/T.

Q:What settlement currencies can you accept?

A:USD and RMB.

Q:How long can I receive the reports?

A:We will deliver the reports to your email or the FTP, and you can view the status in the order information.