Register and login

Q：What email address can I use to register a new account?

A：You can use your enterprise mailbox or school email to register a new account, but personal mailbox is not available.

Q：What is my login ID?

A：The login ID is the email address you used to sign up for your account.

Q：What if I can't remember the email address I used to sign up?

A：If you can't remember the email address you used to sign up, we recommend that you sign up for a new account.

Profile information

Q：How can I change my information?

A：

• Login your account.
• Click your name.
• Click view/edit full profile.
• You can change your information on the page.
• Click the save changes button at the bottom of the page.

Payment and delivery

Q：What payment methods can you accept?

A：At present, we only support T/T.

Q：What settlement currencies can you accept?

A：USD and RMB.

Q：How long can I receive the reports?

A：We will deliver the reports to your email or the FTP, and you can view the status in the order information.